Client
International software house
An international software house leading the pack in the risk management and position keeping market used Pega to dramatically transform its customer lifecycle management.
Challenge and vision
To implement one unified platform to target all the customer interaction processes of the client from the sales force automation to customer service and campaign management.
How Low-Code helped
The customer leveraged market leading Low-Code CRM product (Pega) to offer best in class services.
Thanks to an optimal use of state of the art Pega Solutions (Sales Force Automation, Next Best Action in Marketing) the Customer was able to fast track solution delivery engaging in a consultative capacity as well build a comprehensive CRM Roadmap.
Leveraging the iterative agile methodology suggested by Pega the project ensured close collaboration with the customer’s project team achieving top quality results (scope, solution) and adhering to expected timelines.
Outcome
Enhanced agility to stay ahead of competition.
Business driven top down approach to ensure continuous business alignment.
High degree of intuitiveness to flatten the learning curve.
Robust unified architecture to ensure sustained scalability.
Seamless orchestration between marketing, sales & customer service activities to offer differentiated solutions.
